Production Times
Meeting your needs is priority #1. Turnaround time on most jobs is 24
to 48 hours. All work will be ready for pick up "end-of-day" on the due
date unless other arrangements have been made. Work requested in less
than 24 hours may be subject to additional charges. Turnaround times
are based on production schedules. Larger jobs may take longer…but the
job will be done when we say it will be.
Payment Terms
We will strive to work within your budget and payment choice. Unless
prior credit arrangements have been made, all orders are COD (check or
credit card). Company accounts may be established with an approved
credit application. Credit terms are typically net 15. We accept
Visa, Master Card, and Discover.
File Support
The quality of the file/image we receive significantly impacts the
quality of the final product. To help maximize the impact of your
order, we offer technical support in setting up files for imaging.
Please don't hesitate to contact us with any questions concerning
software applications supported and file formatting.
We make every effort to troubleshoot and identify potential problems up
front. If there are any questions we will contact you. However, we are
not able to take responsibility for files we do not create. This
includes, but is not limited to content, resolution of raster data,
image ability of client files or poorly created files. As a result, we
can only troubleshoot "technical" file attributes and thus avoid having
to "second guess" the intended graphic content of your files. Fonts,
scans and any other reference files should be included on disk along
with the actual file to be imaged. Please call us and we will guide you
through the process to eliminate potential technical errors.
You may use our FTP site for uploading large data files. Please don't hesitate to call us for any assistance.
Remember: the better the file we start with…the better the final product.
Proofs
Due to variations in software, monitors, inks, film, imaging equipment
and processing, "color critical" files require a test image. Color
proofs can help assure you are receiving the quality product you
deserve. We are not able to assume responsibility for undesirable color
output if no color test is requested.
Deadlines
We understand the importance of your order and meeting your time lines
and will work hard to meet those needs. However, imaging orders can be
subject to many output time constraints such as corrupt files, system
malfunctions or unusually long output times. Please help us better
support you by verifying the quality of your files before providing them
to us. Also, as added protection, please make sure all files are
archived elsewhere.
Copyrights & Trademarks
Reproduction in any form of copyrighted materials without prior
permission of the originator is illegal. It is the responsibility of
the client to obtain such permission. We are in no way responsible for
obtaining permission and assume prior permission has been obtained by
the client before work is submitted.
Delivery
Free local delivery is available for most jobs dependent on location.